Accessibility
Ceeccil Quality Care Transportation ensures accessible transport assistance services for all people who need care and with disabilities and disabling health conditions.
Accessible Services
Ceeccil Quality Care Transportation provides accessible transport assistance services for all people who need critical care and with disabilities and disabling health conditions, including any mobility aids or devices, such as wheelchairs, portable oxygen concentrators, mobility scooters, canes, crutches, walkers, braces, etc., and special assistance for people with disabilities: blind, visually impaired, low vision, deaf, hard of hearing, on medication, use of service dogs and animals or external medical devices, etc. We may request a medical verification is a professional verification from a certified healthcare provider needed, with any supporting information to determine the most appropriate modes of non-emergency medical transportation or level of service based on their disabilities, disabling health conditions, and others who need critical care.
Ceeccil Quality Care Transportation ensures accessibility and provides accommodations, special assistance, and additional assistance, such as wheelchair-accessible vehicles, accept special instructions, door-to-door services, hand-to-hand services, or special assistance for critical care.
Communication Assistance
Ceeccil Quality Care Transportation provides coordination for the following:
- Sign-language interpreters
- Language interpreters
- Assisted-listening devices.
Please notify Ceeccil Quality Care Transportation of the communication assistance you require at least two business days in advance by filling out the form of communication assistance request or calling 720-669-0696.
Grievances and Complaints
If you believe that you or someone else has been subjected to discrimination, harassment, or related conduct, report the matter immediately or by an authorized representative by calling our Quality Assurance (QA) Coordinator at 720-669-0696, fax 720-615-8666 or online by clicking on Complaint Form. Here is the complaint process. You need to file a complaint as soon as possible. The filing deadline is within two business days of the day of receipt. Once we receive your complaint, we will give you a tracking number. We will review your complaint and respond in writing to the complaint within thirty days of receipt of the complaint. You may request an appeal within thirty days of the decision.