Safety and Service Quality
Ceeccil Quality Care Transportation manages and provides non-emergency medical transportation (NEMT) services in Colorado and is committed to the highest professional standards to ensuring Safety, Service Quality, and Excellence .
Our top priorities are ensuring safety, security, privacy, confidentiality, integrity, availability, accessibility, and quality service above and beyond your expectations.
Ceeccil Quality Care Transportation complies with federal, state, and local laws and safety regulations. And we develop policies and procedures, including Safety and Respect for all, to ensure safety, quality service, and excellence.
Our unique culture, characterized by our core leadership values, guides everything we do through our actions every day and how leaders lead to go above and beyond your expectations.
We continuously improve our process through our leadership to prevent fear of harm, accidents, injuries, and illnesses while promoting safe and quality transport service and excellence.
We create and maintain a culture of risk assessment and implementing preventive measures, professionalism, and shared responsibility to mitigate risks effectively.
Driver providers must comply with the requirements and compliance training to ensure maximum safety, service quality, professionalism, and excellent customer service.
Driver-Providers Requirements
Ceeccil Quality Care Transportation conducts pre-employment background checks for all driver-providers to ensure clean background check history with no pending charges and on an annual basis.
These background checks include searches of:
Nationwide Criminal Super Search
Nationwide Sex Offender Registry Search
OFAC / Global Terrorist Search
Social Security Trace Plus
Federal Criminal Search
Most Wanted Search
Statewide/County Criminal Search
And other searches.
Ceeccil Quality Care Transportation requires a valid driver’s license and clean driving record for motor vehicle record (MVR) seven-year driving history from all new driver-providers and on an annual basis. Driver-providers must be at least 21 years of age and able to speak and comprehend English with at least three years of driving experience with no points.
Ceeccil Quality Care Transportation requires all driver-providers to pass a drug test for employment and an annual basis and on a randomly selected day. Ceeccil Quality Care Transportation implements a Zero-Tolerance policy for the use of drugs and alcohol for all driver-providers. Ceeccil Quality Care Transportation is taking seriously any violence regarding NEMT services to ensure Safety and Respect for all and the transportation free from all threatening, disruptive behavior, harassment, intimidation, discrimination, sexual assault, emotional and physical misconduct, property damage, or any acts of violence. If you suspect your driver-provider was under the influence of drugs or alcohol during the ride, speeding, or aggressive driving, please call us immediately at 720-669-0696.
Ceeccil Quality Care Transportation conducts a monthly search of the Office of Inspector General’s (OIG) List of Excluded Individuals and Entities (LEIE) to determine if any new or existing for all driver-providers or contractors included in the exclusion list Medicare/Medicaid or any other Federal health care program. And the System for Award Management (SAM) exclusion list is to identify parties excluded from receiving Federal contracts, certain subcontracts, and certain types of Federal financial and non Financial assistance and benefits.
Ceeccil Quality Care Transportation requires a pre-employment requirements checklist for all driver-providers that includes orientation, safety and quality care training, or obtaining certification for the following, but not limited to:
Health Insurance Portability and Accountability Act (HIPAA) Compliance Certification
Fraud, Waste, and Abuse (FWA) Compliance Certification
CPR / First Aid / AED Certification
Blood Borne Pathogens Certification
Passenger Assistance, Safety, and Sensitivity (PASS) Certification
Defensive Driving Certification
Diversity Awareness Certification.
Ceeccil Quality Care Transportation requires all driver-providers to comply with all requirements and SOPs to the highest professional standards to ensure Safety, Service Quality, and Excellence. And ask electronic signature of the member after completing their trip.
Vehicle Requirments
Ceeccil Quality Care Transportation ensures all vehicles are inspected/passed the vehicle safety inspections by certified auto mechanics like Grease Monkey before transporting passengers once a year and on a randomly selected day.
The vehicle must have a valid registration, commercial insurance card, GPS tracking device, mobile operating, operator incident report, fully equipped first aid kit, biohazard kit, flashlight, and fire extinguisher with mount, a label stating: No smoking, and Seat belts safety, reflective triangle vehicle warning sign for safety roadside hazard, seatbelt cutter, and glass breaker, shovel snow removal with an ice scraper.
The vehicle must be clean and have printed stickers on both side doors with our company name, Ceeccil Quality Care Transportation, and phone numbers 888-906-0669 and 720-669-0696. Ceeccil Quality Care Transportation asks all driver-providers to perform daily vehicle safety inspections and report any issues immediately.
Accessible Services
Ceeccil Quality Care Transportation provides accessible transport assistance services for all people who need critical care and with disabilities and disabling health conditions, including any mobility aids or devices, such as wheelchairs, portable oxygen concentrators, mobility scooters, canes, crutches, walkers, braces, etc., and special assistance for people with disabilities: blind, visually impaired, low vision, deaf, hard of hearing, on medication, use of service dogs and animals or external medical devices, etc. We may request a medical verification is a professional verification from a certified healthcare provider needed, with any supporting information to determine the patient’s most appropriate modes of non-emergency medical transportation or level of service based on their disabilities, disabling health conditions, and others who need critical care.
Ceeccil Quality Care Transportation ensures accessibility and provides accommodations, special assistance, and additional assistance, such as wheelchair-accessible vehicles, accept special instructions, door-to-door services, hand-to-hand services, or special assistance for critical care. >> Learn More
Passengers Safety Tips
Confirm your transportation: The vehicle must have printed stickers on both side doors with our company name, Ceeccil Quality Care Transportation, and phone numbers 888-906-0669 and 720-669-0696.
Wear your seat belt at all times.
Wash your hands after you reach your destination.
Respect for all.
Don’t tip and discuss cash payments, as Ceeccil Quality Care Transportation does not charge or accept tips from Health First Colorado members after confirming member eligibility for NEMT services.
If you are experiencing a medical or mental health emergency, call 911. For a mental health or substance use crisis, call Colorado Crisis Services at 844-493-8255.
Child Passenger Safety
Filing a Complaint
If you have a complaint about our service, safety, driver’s performance, a vehicle used for transport, or ethics, policies, and procedures, or other complaints, please call our Quality Assurance (QA) Coordinator at 720-669-0696, fax 720-615-8666, or online by clicking on Complaint Form. Here is the complaint process. You need to file a complaint as soon as possible. The filing deadline is within two business days of the day of receipt. Once we receive your complaint, we will give you a tracking number. We will review your complaint and respond in writing to the complaint within thirty days of receipt of the complaint. You may request an appeal within thirty days of the decision.